FAQs

About Fair Go Finance
What loan amounts can you provide?

At Fair Go Finance, we can help with personal loans in two ways!

First, we can fund loans between $500 and $5000, but we don't stop there.

We can also help research and source personal loans for you using our full panel of lenders.  These panel loans range from $4000 right up to $50,000.

So whether it's a small quick loan or a large loan you're looking for, at Fair Go Finance we want to be able to help you go forward with all your personal loan needs.

What do you mean by “personalised service”?

At Fair Go Finance we understand your situation is unique to you, and every person is different. That's why we make sure every conditionally approved loan is individually assessed by a trained staff member, and not by a computer. We personally review your application because we know that's the best way to make sure we only approve loans when they'll help you go forward.

Getting a Fair Go Finance Loan
Do I have to live in an Australian city to get a loan?

No, you can live pretty much anywhere, as long as it's somewhere in Australia! We do need you to be living at a permanent residence though, so unfortunately this means you can't be staying in a caravan park.

Can I get a loan if I have bad credit?

Depending on your level of bad credit, you may be able to successfully apply for a loan with us. As part of our lending criteria we look at the number enquires ( last 7 years), number & status of recent defaults and other adverse items on your credit file. Please call us on 1300 324 746 if you'd like more information or discuss your current credit report.

Application/How does it work
What is E-signing?

E-signing is an electronic way to sign, instead of using a pen. If you successfully apply for one of our Fair Go Finance loans between $500 and $5000, you can accept our conditional offer straight away by typing in a unique SMS code that is sent to your mobile. It's a quick and easy method to progress successful applications as fast as possible.

Repayments and Fees
If I want to pay my loan back sooner, can I?

Yes, absolutely! You can rest assured there are no penalties or charges for doing so if it's a loan funded by us, but we arranged a loan for you through one of our panel lenders, the personal loan contract your signed will outline if there are any penalties or charges for paying it out early so please remember to always check your contract or contact us and we'll confirm it for you.

Approval Process
Why was I offered a different amount to what I applied for?

As a responsible lender, your application is assessed by referring to your individual circumstances. Part of this assessment involves ensuring you can comfortably afford the repayments. There are times where we may offer you a different loan amount because of this, as long as the loan will still assist you with the loan purpose you indicated.

Managing Repayments and Hardship
Can I reduce my payments?

Yes, if your circumstances unexpectedly change, we understand you may want to reduce your repayments.

If this happens, please contact us as soon as possible. The quicker you let us know, the faster we can discuss your alternative payment options and help you get back on track.

About our Bank Statement Service
Do I input my internet banking details to use the bank statement service?

Yes, if you use our bank statement service provided by MoneyBuddy Data Pty Ltd (trading as BankStatements.com.au ABN 89166277845), you will input your internet banking details which will allow us read-only access of your bank account. Your bank details are encrypted in transit and stored securely. We do not have the ability to change any of your banking details, set up direct debits or to manage your account in any other way. All your data is securely handled in accordance with the Privacy Act (1988) (Cth) and our privacy policy and MoneyBuddy Data Pty Ltd’s privacy policy which can be accessed here https://www.bankstatements.com.au/about/privacy.

 

Who sees my internet banking log-in details if I use the bank statement service?

No person can access your Internet banking details. When you enter your banking credentials on our website they are immediately encrypted. MoneyBuddy Pty Ltd (trading as bankstatments.com.au, ABN 89166277845) then stores the encrypted details. They are stored in a highly secure data centre which has a single use, which is to generate a read-only data-feed which we will use to assess the affordability of the loan.

What happens to my internet banking details after I input them on your website?

As an organisation, security of data and prevention of fraud are fundamental to us. We are committed to using practices to ensure that our services are provided within a secure environment. Your Internet banking details are encrypted and held securely by our professional service providers. Our partner, MoneyBuddy Pty Ltd (trading as bank statements.com.au, ABN 89166277845) and us, are permitted read-only access to your current account, so will only ever be able to view your account. We do not have the ability to change any of your banking details or set up standing orders/direct debits. All data is securely handled.

What happens to the bank statement information you obtain?

We'll review the information on your bank statements to help us assess your loan application. The information will also assist us in managing your credit and assessing any future applications. MoneyBuddy Pty Ltd (trading as bank statements.com.au, ABN 89166277845) will store your bank statements. MoneyBuddy Pty Ltd may use, disclose, sell, license, reproduce or distribute your data and transaction information in statistical and aggregate form that does not contain your personal information.

Can I provide my bank statements another way?

Yes, you can choose to manually send your bank statements to us and need to provide the last 90 days of transactions. Please be aware your loan unfortunately won't be processed quite as quickly as a loan that uses the online bank statement service. 

Contact Us

 

"Very easy to deal with and very helpful!"

Benjamin, January 2017