Feedback and complaints

We Welcome Your Feedback/Complaint

While we strive to deliver you ongoing and excellent service, we understand there may be times things may not go as well as they should, and we appreciate you letting us know.

If you have an issue that you’d like us to try and resolve, you can lodge it either by fax or online:

Fax: Please fax to 1800 324746 using our fax form ( please click here to access it).

Online: Please complete the below online form.


We will respond to you within 24 – 48 hours
(During business hours, Monday – Friday)


If you’d like to check the progress of your complaint, please contact us by either: 

Phone:1300 324 746


We hope we can resolve your concern as soon as possible.



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Are you eligible to apply?

  • I am 18 years or older
  • I have not entered into bankruptcy or part 9 agreement within the last 12 months
  • I am willing to provide my Bank Statements online
Please note: Bank statements can only be submitted via our secure online service.