Feedback and complaints

We Welcome Your Feedback/Complaint

While we strive to deliver you ongoing and excellent service, we understand there may be times things may not go as well as they should, and we appreciate you letting us know.

If you have an issue that you’d like us to try and resolve, you can lodge it either by fax or online:

Fax: Please fax to 1800 324746 using our fax form ( please click here to access it).

Online: Please complete the below online form.


We will respond to you within 24 – 48 hours
(During business hours, Monday – Friday)


If you’d like to check the progress of your complaint, please contact us by either: 

Phone:1300 324 746


We hope we can resolve your concern as soon as possible.



Are you eligible to apply?

  • I am 18 years or older
  • I have not entered into bankruptcy or part 9 agreement within the last 12 months
  • I am willing to provide my Bank Statements online

Please note: Bank statements can only be submitted via our secure online service.


It can be expensive to borrow small amounts of money and borrowing may not solve your money problems.

Check your options before you borrow:
For more information about other options for managing bills and debts, ring 1800 007 007 from anywhere in Australia to talk to a free and independent financial counsellor.

Talk to your electricity, gas, phone or water provider to see if you can work out a payment plan.
If you are on government benefits, ask if you can receive an advance from Centrelink.

The Australian Government’s MoneySmart Website shows you how small amount loans work and suggests other options that may help you.

* This statement is an Australian Government requirement under the National Consumer Credit Protection Act 2009.