The Fair Go Finance Line of Credit product is being closed to give us an opportunity to refine our product offering and better align to customer needs. We look forward to letting you know when we relaunch our new Line of Credit product in the future.
We have tried to cover off as much information as possible in these FAQs but if we’ve missed some important information, please contact a team member on 1300 324 746 and we’d be happy to answer further questions.
All Fair Go Finance customers that have a Line of Credit product received a direct notification via email 30 days prior to the effective date.
No. There will be no fees or penalties associated with this closure.
You will still be expected to make your payments as per the terms of your contract.
Yes. Please check the website to review our other products, or if you’re an existing customer you can log into the customer portal and check if you’re eligible for a personal loan or one of our other products.
No. Unfortunately, an extension on the Line of Credit closure is not possible.
You will be expected to make your normal repayments as per the terms of your contract. Or adhere to any payment arrangements you might have in place with our collections team.
If you are already a customer with Fair Go Finance and have other products, none of these will be impacted at all. Closure applies to the Line of Credit only.
If you are unable to meet your repayments or wish to apply for financial hardship, please contact our collections team to discuss a way forward.
No. This doesn’t apply to you. You should follow the personalised arrangements you have made with the collections team regarding your situation. If you have any questions speak to them directly on 1300 324 746
Our team are always happy to talk to you. Please call 1300 324 746 to speak to one of our team members about how this impacts you.
Closure of the Line of Credit product is temporary. We are working to design a product better suited to the needs of our customers. Unfortunately, we can’t share a date with you just yet, but we look forward to letting you know soon.
We’d be happy to provide you with a copy of your contract. Please send an email to email@example.com and one of the team will organise this for you.