Discuss your loan repayments

Discuss your loan repayments

We encourage all our customers to contact us if their situation changes during the life of a loan so that the repayments can be adjusted if appropriate.

In fact, when a customer’s situation changes and they proactively contact us to reduce the repayments and future payments are made, this behaviour is viewed positively.

The alternative of a customer ignoring, ambitiously or overly optimistically retaining the current repayments and missing payments, thereby incurring Dishonour Fees, is more damaging to their credit history.

If you have missed a payment, please don’t hesitate to contact us or manage your repayments here.

To discuss your current repayments please call us on 1300 324 746 (1300 FAIRGO).

Are you eligible to apply?

  • I’m 18 years or older
  • I’m employed (not self-employed)
  • I’m paid $500 or more a week into my bank account
  • My income is not solely from Centrelink
  • I’ve not entered into bankruptcy or part 9 agreement within the last 12 months


It can be expensive to borrow small amounts of money and borrowing may not solve your money problems.

Check your options before you borrow:
For more information about other options for managing bills and debts, ring 1800 007 007 from anywhere in Australia to talk to a free and independent financial counsellor.

Talk to your electricity, gas, phone or water provider to see if you can work out a payment plan.
If you are on government benefits, ask if you can receive an advance from Centrelink.

The Australian Government’s MoneySmart Website shows you how small amount loans work and suggests other options that may help you.

* This statement is an Australian Government requirement under the National Consumer Credit Protection Act 2009.